Patients are less likely than ever before to put up with a poor patient experience in favor of loyalty to a single healthcare organization. However, identifying what unsuspected gaps in care cause lackluster experiences and, in turn, revenue leakage can be a tricky endeavor for any healthcare organization.
Inside the White Paper
Three hidden gaps cause poor patient experiences and negatively impact healthcare organizations’ bottom lines. Learn strategies to proactively mitigate the consequences of these gaps and also:
- Why patients choose to leave healthcare organizations
- What elements make up a successful contact center audit
- How consumer trends impact patient loyalty
- What steps can be taken to reduce patient and revenue leakage