Patients or Consumers?

Strategies For Healthcare Engagement

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Healthcare consumerism is on the rise – and with it, patients’ expectations. Marketing and communication strategies are evolving, too, but not quick enough to keep pace with consumer-minded patients’ new definition of what defines an exceptional healthcare experience.
 

Inside the White Paper

In this whitepaper, we lay out four key, commercial-inspired strategies that you should implement to better engage and retain healthcare consumers while focusing on the following subject:

  • Patient outreach
  • Mobile technologies
  • Convenient communications
  • Communication trends
  • Digital experience
  • Social media strategies
  • Personalized interactions
  • Commercial customer service

Improve Your Customer Experience

Stericycle Communication Solutions, a leading North American communication services provider, proudly delivers the industry's most comprehensive patient communications platform, which includes telephone answering, appointment scheduling, automated outreach, and more. By combining a human touch with innovative technology, we create truly best-in-class patient experiences while supporting healthcare organizations’ unique acquisition, engagement, and retention initiatives.

Call Center Services

Our highly customizable, reliable telephone answering services ensure your customers are cared for by the industry’s top call center agents. We expertly provide professional, compassionate service in a way that supports your customers’ needs and brand’s initiatives – 24/7/365.

Communication Technology

In today’s digital age, more and more customers and patients expect to receive digital communications. Technology-based tools can not only save time and money, they help support your organization’s key initiatives. Communication tools can increase customer acquisition, retention, and satisfaction.

Patient Access Services

By partnering with the industry’s leading communication expert, you can rest assured your patients’ needs will be professionally, compassionately, and compliantly managed. Our communication solutions provide the competitive edge needed to position your healthcare organization for success.